Legal Information - Food Safety Training - Fidelity Safety and Training

Legal & Policies – Privacy, Disclaimer, Payment, Refund, and Cancellation

Privacy Policy

Thank you for visiting the Fidelity Safety & Training LLC, a California-based business (“FS&T”), website (“Website”). Please get in touch with us at any time if you have questions about our services or policies.

California law requires us to ensure the privacy of our customers’ personal information and to provide information to you (“User(s)”) regarding our privacy policy.

We at FS&T value our customers and web Users and take issues regarding privacy very seriously. We respect User privacy and know that you care about how your personal information is used or shared. We also value your business and have developed this privacy policy for your information and protection. Please read this Privacy Policy to learn more about how we collect and use User personal information. Except as otherwise provided in this Privacy Policy, we do not sell or rent the personal information Users voluntarily share with FS&T to third parties. FS&T’s Privacy Policy describes the personal information we collect about our Users, why we collect it, and how we use it.

If FS&T’s information practices change in the future, we will post an updated Privacy Policy on the Web site. Users can tell if the Privacy Policy has changed by checking the revision date at the end of this policy. Users may exercise their choices about how FS&T collects and uses User information at any time.

General Users

General Users just browsing the Web site, the only information collected about Users is done in a way that preserves User anonymity. As most, if not all, business websites do, the Web site logs the country, IP address, and domain name used in connecting to the Web site. FS&T does this for administrative purposes only and to track usage, and the pages on the Website Users visited. FS&T does not link IP addresses or domain names to anything personally identifiable. This means that a User’s session will be tracked, but the User will be anonymous.

Users Making Purchases

When Users register on the Website for one or more of our courses or other products, FS&T and our credit card merchants may collect personal information, such as your name, electronic mail address, phone number, address, and financial information (credit card numbers). FS&T collects this information to ensure our services’ integrity and maintain accurate billing and shipping records. Users can elect not to provide certain information, but then Users may not be able to take advantage of services without disclosure of this information. Users may also call FS&T, and we can process your order over the telephone.

Voluntary Information

On occasion, FS&T may market products, send newsletters, and survey and solicit feedback from Users to help improve the products, services, and information provided. These information requests are strictly voluntary. Users may opt out of receiving these communications at that time.

How does FS&T use my information?

FS&T uses the information voluntarily provided by Users to provide the product(s) and service(s) requested by the User. FS&T’s online database maintains a record of all Users who have made purchases with FS&T. FS&T may use User electronic mail addresses to send information about services, including such things as new services, products, law changes, new programs or system updates, and information about other technical issues related to the Web site. FS&T may also contact Users by phone, US mail, or electronic mail to respond to orders, inquiries, and/or requests.

Does FS&T share my information with third parties?

FS&T will not share User information with any third party. However, FS&T reserves the right to disclose information about Users as required by law, in response to legal processes and law enforcement requests, and as necessary to protect the property, interests, and rights of FS&T, its affiliates, and others.

How do I access my information? How do I change or delete my information?

Users may update or delete personal information by contacting the FS&T office or email. Contact information is available at https://www.fidelitysafety.com/contact/

How does FS&T protect children’s privacy online?

FS&T is concerned about the safety of children when they use the Internet and the Web site. Children (persons under 18) are not eligible to use the Website unless they have prior consent from parents or guardians.

How does FS&T protect customer information?

FS&T is committed to protecting the security and integrity of User information and follows procedures designed for this purpose. For example, FS&T limits employee access to User information to those with a business reason to know this information. We maintain policies and procedures covering the physical security of workplaces and records.

Is my information secure?

FS&T believes User data must be protected against loss and unauthorized access. The Internet service provider who hosts the Web site uses procedural and technical safeguards (such as backup files, virus detection software, firewalls, and other computer software and hardware) to protect User personal information against loss or theft as well as unauthorized access and disclosure to protect User privacy, including encryption, firewalls, and routers. While FS&T and our Internet service provider employ many different security techniques to protect such data from unauthorized access by Users inside and outside FS&T, perfect security does not exist on the Internet, and FS&T and its affiliates do not ensure or warrant the security of any information Users transmit to on the Web site.

What about frames and links to other Web sites and services?

The Website may contain frames and links to other sites beyond FS&T’s control. FS&T is not responsible for the content or practices of any linked Web sites and provides these frames and links solely for the convenience and information of Users. FS&T does not control the privacy policies or practices of these Web sites. This Privacy Policy does not cover the collection of information by those other companies and Web sites. Although encouraged, third parties should provide their own privacy policies, and FS&T is not responsible and shall not be liable for their activities, such as how they handle the information they collect online. Users should review those policies before providing any personal information.

Updates to Privacy Policy; Governing Law

FS&T may amend this Privacy Policy at any time by posting the amended terms on the Web site. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the site. This Privacy Policy is governed by the laws of the State of California. By your use of the Website, Users agree to be bound by the terms and conditions contained in this Privacy Policy.
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Copyright Permissions

All materials posted on this Website are subject to copyrights owned by FS&T. Nothing on this Web site, including the names, trademarks, service marks, and logos of FS&T and/or other individuals or entities, may be reproduced, stored in a retrieval system, modified, made available on a network, used to create derivative works, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning, or otherwise except (1) as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, or (2) as expressly authorized on this Web site, or (3) without prior written permission of FS&T and/or individuals or entities, as appropriate.

Requests to use or reproduce material from this Website should be directed to:

Fidelity Safety & Training LLC
18303 Main Street, #1571
Jamestown, CA 95327
800-429-7110
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Disclaimer

The information presented on this Web site has been compiled from sources and documents believed to be reliable and represents the best professional judgment of FS&T and/or such other individuals or entities, as applicable. The accuracy of the information presented, however, is not guaranteed, nor is any responsibility assumed or implied by FS&T and/or any other individual or entity, as applicable for any damage or loss resulting from inaccuracies, errors, or omissions. Although this Web site includes links providing direct access to other Web sites, FS&T takes no responsibility for the content or information contained on those other sites and does not exert any editorial or other control over those other sites. All downloadable files are distributed on an “as is” basis without warranties of any kind, express or implied, including, without limitations, warranties of title or implied warranties of merchantability or fitness for a particular purpose, and downloading and/or using the files is at the User’s sole risk. Sections of the Website are intended to provide general information and guidelines, and practices, and only the fundamentals of such are discussed herein. Under no circumstances should this Web site be used as an exclusive source of information on the topic(s). Laws will vary by city, county, and state. Contact your legal counsel or local health officials for legal advice, local laws, and standards of reasonable care. This Web site was not designed to provide legal assistance, local standards, and/or the definition of reasonable care. Loss control and safety are the daily responsibility of the owners and managers of your establishment. FS&T’s Web site, inspections, consultations, and other loss control efforts are not considered or intended by FS&T as a substitute for all or part of the organization’s loss control programs. Any information or recommendations made by FS&T do not necessarily address each and every possible loss potential, code, or other statutory violation or exception to good practices and procedures. Further, the absence of comment or recommendation on a given area or subject does not mean the area or subject complies with all applicable codes and statutes, is in conformation with good practices and procedures, or is without a loss potential.
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Refund, Cancellation, and Payment Policy

If you wish to cancel your class/exam, request to do so with at least 14-day notice. A refund can be issued minus a 10% cancellation fee. The request shall be made by contacting us > > or replying to our email confirmation. You may send another employee in your place without penalty, but please notify us > > or reply to our email confirmation with the new attendee’s full name and email address before the class/exam.

If you wish to reschedule your class/exam, request to do so with at least 14 days’ notice. The request shall be made by contacting us > > or replying to our email confirmation. Only one reschedule is permitted per registrant.

We charge the total price for no-shows or cancellations within 14 days of a scheduled class/exam. Absolutely no refunds will be issued for cancellations on the day of the class/exam — no matter how creative or legitimate the excuse. We know this can be firm, but our team needs time to communicate with many sources already committed—no refunds on any purchased products/item(s).

Purchase orders are only accepted by schools and other government agencies. Once an order is received, an invoice will be sent. Invoice payments are Net 30, and accounts 60 days past due are subject to interest at 1.5% per month.

If you pay by check and your check is returned due to insufficient funds, you or your company will be required to pay the face amount of the check and a service charge of up to $25.00 for the first check and up to $35.00 for each subsequent check that is returned for insufficient funds. Writing a check without sufficient funds may be a crime. California Civil Code section 1719 allows the payee of a bad check to recover three times the amount of the check, up to $1500, if certain conditions are met. A cause of action under this law may be brought in small claims court if the claim does not exceed $10,000 or in any other appropriate court.

If you pay by credit or debit card and you later dispute the charge (before or after services have been provided), there will be a $50 fee if your dispute is not successfully disputed.

Contact Us

Fidelity Safety & Training LLC
18303 Main Street, #1571
Jamestown, CA 95327
800-429-7110

Effective Date – February 21, 2012
Updated – January 10, 2024