Privacy Policy
Copyright Permissions
Disclaimer
Refund, Cancellation and Payment Policy

Privacy Policy
Thank you for visiting the Fidelity Safety & Training, a California-based business (“FS&T”), website (“Web site”) and please feel free to contact us at any time if you have questions about our services or policies.

California law requires us to ensure the privacy of our customers’ personal information and to provide information to you (“User(s)”) regarding our privacy policy.

We at FS&T, value our customers and web Users and take issues regarding privacy very seriously.  We respect User privacy and know that you care about how your personal information is used or shared. We also value your business and have developed this privacy policy for your information and protection. Please read this Privacy Policy to learn more about the ways in which we collect and use User personal information.  Except as otherwise provided in this Privacy Policy, we do not sell or rent the personal information Users voluntarily share with FS&T to third parties.  FS&T’s Privacy Policy describes the personal information we collect about our Users, why we collect it, and how we use it.

If FS&T’s information practices change in the future, we will post an updated Privacy Policy on the Web site.  Users can tell if the Privacy Policy has changed by checking the revision date that appears at the end of this policy.  Users may exercise their choices about how FS&T collects and uses User information at any time. 

General Users
General Users just browsing the Web site, the only information collected about Users is done in a way that preserves User anonymity. As most if not all business web sites do, the Web site logs the country, IP address, and domain name used in connecting to the Web site. FS&T does this for administrative purposes only and to track usage and the pages on the Web site Users visited. FS&T does not link IP addresses or domain names to anything personally identifiable. This means that a User’s session will be tracked, but the User will be anonymous.

Users Making Purchases
When Users register on the Web site for one or more of our courses or other products, FS&T collects personal information, such as your name, electronic mail address, phone number, address, and financial information (credit card numbers).  FS&T collects this information in order to ensure the integrity of our services and to maintain accurate records for billing and shipping. Users can elect not to provide certain information, but then Users may not be able to take advantage of services without disclosure of this information. Users may also call FS&T and we can process your order over the telephone.

Voluntary Information
On occasion, FS&T may market products, send newsletters, and survey and solicit feedback from Users to help improve the products, services, and information provided. These information requests are strictly voluntary. Users may opt-out of receiving these communications at that time.

How does FS&T use my information?
FS&T uses the information voluntarily provided by Users to provide the product(s) and service(s) requested by the User.  FS&T’s online database maintains a record of all Users who have made purchases with FS&T.  FS&T may use User electronic mail addresses to send information about services, including such things as new services, products, law changes, new programs or system updates and information about other technical issues related to the Web site. FS&T may also contact Users by phone, US mail, or electronic mail to respond to orders, inquiries, and/or requests.

Does FS&T share my information with third parties?
FS&T will not share User information with any third party. However, FS&T reserves the right to disclose information about Users as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of FS&T, its affiliates, and others.

How do I access my information?  How do I change or delete my information?
Users may update or delete personal information by contacting the FS&T office or by email. Contact information is available at http://fidelitysafety.com/contact.html.

How does FS&T protect children's privacy online?
FS&T is concerned about the safety of children when they use the Internet and the Web site.  Children (persons under the age of 18) are not eligible to use the Web site unless they have prior consent from parents or guardians.

How does FS&T protect customer information?
FS&T is committed to protecting the security and integrity of User information, and follows procedures designed for this purpose.  For example, FS&T limits employee access to User information to those who have a business reason to know this information, and we maintain policies and procedures covering the physical security of workplaces and records.

The Web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. FS&T uses industry standard SSL encryption when accepting User credit card information during processing of online forms. SSL encryption is a method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. A lock or key symbol displayed somewhere in User browser’s typically identifies web pages where SSL encryption is activated. FS&T uses Comodo Elite SSL Certificates. For more information go to: http://www.comodo.com/e-commerce/ssl-certificates/ssl.php

Is my information secure?
FS&T believes User data must be protected against loss and unauthorized access.  The Internet service provider who hosts the Web site uses procedural and technical safeguards (such as backup files, virus detection software, firewalls and other computer software and hardware) to protect User personal information against loss or theft as well as unauthorized access and disclosure to protect User privacy, including encryption, firewalls and routers.  While FS&T and our Internet service provider employ many different security techniques to protect such data from unauthorized access by Users inside and outside FS&T, perfect security does not exist on the Internet and FS&T and its affiliate’s do not ensure or warrant the security of any information Users transmit to on the Web site.

What about frames and links to other Web sites and services?
The Web site may contain frames and links to other sites beyond FS&T’s control.  FS&T is not responsible for the content or practices of any linked Web sites, and provide these frames and links solely for the convenience and information for Users.  FS&T does not control the privacy policies or practices of these Web sites.  This Privacy Policy does not cover the collection of information by those other companies and Web sites.  Although encouraged, third parties should provide their own privacy policies and FS&T is not responsible and shall not be liable for their activities, such as how they handle the information they collect online.  Users should review those policies before providing any personal information. 

Updates to Privacy Policy; Governing Law
FS&T may amend this Privacy Policy at any time by posting the amended terms on the Web site.  All amended terms shall automatically be effective thirty (30) days after they are initially posted on the site.  This Privacy Policy is governed by the laws of the State of California.  By your use of the Web site, Users agree to be bound by the terms and conditions contained in this Privacy Policy. 

Copyright Permissions
All materials posted on this Web site are subject to copyrights owned by FS&T. Nothing on this Web site, including the names, trademarks, service marks and logos of FS&T and/or other individuals or entities may be reproduced, stored in a retrieval system, modified, made available on a network, used to create derivative works, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning, or otherwise except (1) as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, or (2) as expressly authorized on this Web site, or (3) without prior written permission of FS&T and/or individuals or entities, as appropriate.

Requests to use or reproduce material from this Web site should be directed to:

Fidelity Safety & Training (FS&T)
PO Box 1875
Atascadero, California 93423-1875
(866) 221-4045

Disclaimer
The information presented on this Web site has been compiled from sources and documents believed to be reliable and represent the best professional judgment of FS&T and/or such other individuals or entities, as applicable. The accuracy of the information presented, however, is not guaranteed, nor is any responsibility assumed or implied, by FS&T and/or any other individual or entity, as applicable for any damage or loss resulting from inaccuracies, errors, or omissions. Although this Web site includes links providing direct access to other Web sites, FS&T takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites. All downloadable files are distributed on an "as is" basis without warranties of any kinds, express or implied, including, without limitations, warranties of title or implied warranties of merchantability or fitness for a particular purpose, and downloading and/or using the files is at the User's sole risk. Sections of the Web site are intended to provide general information and guidelines and practices and only the fundamentals of such are discussed herein. Under no circumstances should this Web site be used as an exclusive source of information on the topic(s). Laws will vary by city, county, and state. Contact your legal counsel or local health officials for legal advice, local laws, and standards of reasonable care. This Web site was not designed to provide legal assistance, local standards, and/or the definition of reasonable care. Loss control and safety is a daily responsibility of the owners and managers of your establishment. FS&T’s Web site, inspections, consultations, and other loss control efforts are not to be considered and not intended by FS&T to be a substitute for all or part of the organization’s loss control programs. Any information or recommendations made by FS&T do not necessarily address each and every possible loss potential, code or other statutory violation, or exception to good practices and procedures. Further, the absence of comment or recommendation on a given area or subject, does not mean the area or subject is in compliance with all applicable codes and statutes, is in conformation with good practices and procedures, or is without a loss potential.

Refund, Cancellation and Payment Policy
Paid registrants may reschedule to another date if you notify us within two weeks (14-days) prior to the exam without penalty.  There is no penalty and you do not need to notify us if you are sending someone in your place.  If you are unable to attend the Certified Food Handler Course/Exam please notify us within two weeks of the course date to receive a 75% refund on the course/exam fee.  There are no refunds or reschedules two weeks prior to the course or if you fail to show for the course/exam.  If you miss your scheduled course/exam date, you will need to register and pay again.  We are unable to refund you for study materials (books, etc.) or postage once the material(s) have been sent in the mail. 
   
If FS&T cancels the course due to low enrollment, you may choose another course date or full refund.

If you are not able to attend on the day of the course, you may send another employee in your place without penalty. 

Credit Card Payments - If you paid for the course/exam by credit card, please note your statement will show our company as: “Fidelity Safety & Training.” If you deny or cancel the charge with your credit card company, you will not receive your certificate and be charged an additional $25 service fee.

Check Payments - If your check bounces, you will be charged a service fee of $25.00.

Invoiced Payments - Due and payable upon receipt. Accounts over 60 days past due are subject to interest at 1.5% per month.

Reglas de Cancelación y devolución de Dinero
Usted puede solicitar tomar la clase en otra fecha solo si nos notifica dos semanas (14 días) antes del examen y de esta manera no habrá ningún costo adicional o multa. Tampoco habrá multa si usted decide enviar a alguien más en su lugar para tomar la clase/examen.  Si usted  no puede atender a la clase ni al examen, por favor avíse dos semanas antes del examen para recibir la devolución del 75% del costo total de la clase/examen.  No habrá devoluciones ni opción de retomar la clase dos semanas antes de la clase si usted no se presenta a la clase ni el examen sin previo aviso.  Si esto sucede usted tendrá que volver a registrarse para otra clase/examen y tendrá que pagar de nuevo. La compañía no podrá devolver dinero por materiales de estudio (libros, etc.) ni dinero por gastos de envío si los materiales ya han sido enviados por correo.  

Si FS&T cancela la clase debido a falta de estudiantes, usted podrá escoger otra fecha para su clase o podrá exigir la devolución de todo su dinero. La compañía no podrá hacer devoluciones de dinero por materiales de estudio una vez estos hayan sido enviados por correo.
Usted podrá avisar por teléfono (805) 434-5687 si usted no va a poder presentarse a la clase o el examen. Sin embargo, usted puede enviar a otro empleado en su lugar sin ningún costo adicional.

Pagos con Tarjeta de Crédito  - Si usted pagó por su clase/examen con tarjeta de crédito, por favor observe que los cargos de la compañía aparecerán como “FS&T Food Safety Class”. Si usted rechaza o cancela el pago con la compañía de tarjeta de crédito usted no recibirá su certificado y se le cobrará $25 de recargo.

Pagos con Cheque  - Si su cheque es devuelto por su banco, se le cobrará $25 de recargo.

Pagos por Facturación - Todas las facturas son precio NETO y deberán ser pagadas cuando sean recibidas. Cuentas sin pagar de mas de 60 días están sujetas a un interés de 1.5% al mes.

Contact Us
Fidelity Safety & Training (FS&T)
PO Box 1875
Atascadero, California 93423-1875
(866) 221-4045

Effective Date – February 21, 2012

© Fidelity Safety & Training (FS&T) 2012 and all future years.
All rights reserved.