Legal & Policies – Privacy, Disclaimer, Payment, Refund, and Cancellation
Thank you for visiting the Fidelity Safety & Training LLC, a California-based business (“FS&T”), website (“Website”) and please feel free to contact us at any time if you have questions about our services or policies.
General Users just browsing the Web site, the only information collected about Users is done in a way that preserves User anonymity. As most if not all business websites do, the Web site logs the country, IP address, and domain name used in connecting to the Web site. FS&T does this for administrative purposes only and to track usage and the pages on the Website Users visited. FS&T does not link IP addresses or domain names to anything personally identifiable. This means that a User’s session will be tracked, but the User will be anonymous.
Users Making Purchases
When Users register on the Website for one or more of our courses or other products, FS&T and our credit card merchants may collect personal information, such as your name, electronic mail address, phone number, address, and financial information (credit card numbers). FS&T collects this information in order to ensure the integrity of our services and to maintain accurate records for billing and shipping. Users can elect not to provide certain information, but then Users may not be able to take advantage of services without disclosure of this information. Users may also call FS&T and we can process your order over the telephone.
On occasion, FS&T may market products, send newsletters, and survey and solicit feedback from Users to help improve the products, services, and information provided. These information requests are strictly voluntary. Users may opt-out of receiving these communications at that time.
How does FS&T use my information?
FS&T uses the information voluntarily provided by Users to provide the product(s) and service(s) requested by the User. FS&T’s online database maintains a record of all Users who have made purchases with FS&T. FS&T may use User electronic mail addresses to send information about services, including such things as new services, products, law changes, new programs or system updates, and information about other technical issues related to the Web site. FS&T may also contact Users by phone, US mail, or electronic mail to respond to orders, inquiries, and/or requests.
Does FS&T share my information with third parties?
FS&T will not share User information with any third party. However, FS&T reserves the right to disclose information about Users as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of FS&T, its affiliates, and others.
How do I access my information? How do I change or delete my information?
Users may update or delete personal information by contacting the FS&T office or by email. Contact information is available at https://www.fidelitysafety.com/contact/
How does FS&T protect children’s privacy online?
FS&T is concerned about the safety of children when they use the Internet and the Web site. Children (persons under the age of 18) are not eligible to use the Website unless they have prior consent from parents or guardians.
How does FS&T protect customer information?
FS&T is committed to protecting the security and integrity of User information and follows procedures designed for this purpose. For example, FS&T limits employee access to User information to those who have a business reason to know this information, and we maintain policies and procedures covering the physical security of workplaces and records.
Is my information secure?
FS&T believes User data must be protected against loss and unauthorized access. The Internet service provider who hosts the Web site uses procedural and technical safeguards (such as backup files, virus detection software, firewalls and other computer software and hardware) to protect User personal information against loss or theft as well as unauthorized access and disclosure to protect User privacy, including encryption, firewalls, and routers. While FS&T and our Internet service provider employ many different security techniques to protect such data from unauthorized access by Users inside and outside FS&T, perfect security does not exist on the Internet and FS&T and its affiliate’s do not ensure or warrant the security of any information Users transmit to on the Web site.
What about frames and links to other Web sites and services?
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All materials posted on this Website are subject to copyrights owned by FS&T. Nothing on this Web site, including the names, trademarks, service marks and logos of FS&T and/or other individuals or entities may be reproduced, stored in a retrieval system, modified, made available on a network, used to create derivative works, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, scanning, or otherwise except (1) as permitted under Sections 107 and 108 of the 1976 United States Copyright Act, or (2) as expressly authorized on this Web site, or (3) without prior written permission of FS&T and/or individuals or entities, as appropriate.
Requests to use or reproduce material from this Website should be directed to:
Fidelity Safety & Training LLC
PO Box 1875
Atascadero, California 93423-1875
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The information presented on this Web site has been compiled from sources and documents believed to be reliable and represents the best professional judgment of FS&T and/or such other individuals or entities, as applicable. The accuracy of the information presented, however, is not guaranteed, nor is any responsibility assumed or implied, by FS&T and/or any other individual or entity, as applicable for any damage or loss resulting from inaccuracies, errors, or omissions. Although this Web site includes links providing direct access to other Web sites, FS&T takes no responsibility for the content or information contained on those other sites and does not exert any editorial or other control over those other sites. All downloadable files are distributed on an “as is” basis without warranties of any kinds, express or implied, including, without limitations, warranties of title or implied warranties of merchantability or fitness for a particular purpose, and downloading and/or using the files is at the User’s sole risk. Sections of the Website are intended to provide general information and guidelines and practices and only the fundamentals of such are discussed herein. Under no circumstances should this Web site be used as an exclusive source of information on the topic(s). Laws will vary by city, county, and state. Contact your legal counsel or local health officials for legal advice, local laws, and standards of reasonable care. This Web site was not designed to provide legal assistance, local standards, and/or the definition of reasonable care. Loss control and safety is a daily responsibility of the owners and managers of your establishment. FS&T’s Web site, inspections, consultations, and other loss control efforts are not to be considered and not intended by FS&T to be a substitute for all or part of the organization’s loss control programs. Any information or recommendations made by FS&T do not necessarily address each and every possible loss potential, code, or other statutory violation, or exception to good practices and procedures. Further, the absence of comment or recommendation on a given area or subject does not mean the area or subject is in compliance with all applicable codes and statutes, is in conformation with good practices and procedures, or is without a loss potential.
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Refund, Cancellation and Payment Policy
If you are unable to attend the in-person Certified Food Handler Course/Exam or need to reschedule to another date, please notify us within 14 business days of the course date to receive a 75% refund on the course/exam fee or to reschedule. You may notify us by phone 800-429-7110. If you are not able to attend on the day of the course, you may send another employee in your place without penalty. There are no refunds or reschedules 14 business days prior to the course or if you fail to show for the course/exam. If you miss your scheduled course/exam date, you will need to register and pay again. If FS&T cancels the course due to low enrollment, you may choose another course date or a full refund. We are unable to refund you for study materials (books, etc.) or postage once the material(s) have been sent in the mail. Payment is required prior to services being performed. Hurry, classes fill up quickly and are on a first-come, first-served basis.
NO REFUNDS FOR ONLINE TRAINING COURSES OR EXAMS.
Purchase orders are only accepted from schools and other government agencies. Once an order is received an invoice will be sent. Invoice payments are Net 30 and accounts 60 days past due are subject to interest at 1.5% per month. If you pay by check and your check is returned due to insufficient funds you or your company will be required to pay the face amount of the check and a service charge of up to $25.00 for the first check and up to $35.00 for each subsequent check that is returned for insufficient funds. Writing a check without sufficient funds may be a crime. California Civil Code section 1719 allows the payee of a bad check to recover three times the amount of the check, up to $1500, if certain conditions are met. A cause of action under this law may be brought in small claims court if the claim does not exceed $10,000, or in any other appropriate court.
Fidelity Safety & Training LLC
PO Box 1875
Atascadero, California 93423-1875
Effective Date – February 21, 2012
Updated – July 28, 2020
© Fidelity Safety & Training LLC, 2020 and all past and future years.
All rights reserved.