Lost Food Safety Manager Certificate
Due to COVID-19, please allow three to eight weeks to receive your manager’s certificate.
Development of the exams including, grading, scoring, certificate printing, and mailing of the certificate is done by an ANSI approved third-party per law. Fidelity Safety & Training LLC is not responsible for lost, missing, and or damaged certificates. Before the exam, candidates are asked to use a legitimate USPS mailing address, preferably a home address or PO box (unless their company tells them differently) on their examination answer sheet or when they create an online account with Prometric. Candidates are also reminded to print neatly.
If you lost, misplaced, or never received your “manager” certificate and would like a duplicate certificate, you may order a new one.
If you took your manager exam with Fidelity Safety & Training LLC between May 1, 2016 – May 31, 2020, please call Prometric at 800-624-2736. Select option #2 (candidates) and then option #3 (order duplicate certificate). Be prepared to provide your exam date, exam city, full name, and the mailing address used on your answer sheet. There may be a $25 fee to change your mailing address or to request a duplicate copy.
If you took your manager exam with Fidelity Safety & Training LLC after June 1, 2020, please log into your Prometric Portal account you created before you took the exam. Here is the link: https://foodsafety.prometric.com/FoodSafety/s/login/
PLEASE DO NOT CONTACT FIDELITY SAFETY & TRAINING – WE DO NOT HAVE ACCESS TO YOUR CERTIFICATES AND WE CAN NOT HELP YOU LOG INTO YOUR ONLINE PORTAL ACCOUNT. If you need assistance, contact Prometric at 800-624-2736.
If you took an online food “handler” course and exam and misplaced the food “handler” certificate, click here.